"We need to reexamine the world order that has been created because it is clear that many multilateral mechanisms are not as responsive as they should be. Nonverbal communication has always been a key aspect of diplomacy. However, the dominance of tele-meetings has pushed us to improve our verbal and written communication skills.

I believe that relying exclusively on these nonverbal skills has actually pushed diplomats to become more factual and substantive since they can no longer rely heavily on nonverbal communications and close contact. The emotional intelligence typically required of a diplomat has subsided compared to verbal communication skills."

go to redefining diplomacy report