House Manager

Title: House Manager

Employment Status: Exempt

Salary: $60-75,000

Supervisor Title: Director, Facilities; dotted line to Director, Events

Date: October 2022

 Summary of Position:

Meridian is seeking a highly motivated, organized, and detail-oriented House Manager. Reporting to the Director, Facilities, this position will have direct responsibility for supporting meeting and event activities, house scheduling and logistics, and upholding Meridian’s aesthetic, maintenance, and customer service standards.

This role is responsible for staff scheduling, proper set-up of events as determined by the Events team, resource planning, execution, and quality control aspects. This includes personnel scheduling and performance management, event materials management, vendors and logistics, and other duties as assigned. The House Manager coordinates all event logistics, liaising with the Events Team, Maintenance and Operations (M&O), and other departments across campus, as well as interfacing with external vendors. Hospitality/banquet management, customer service, and communication skills are essential. This position is focused on ensuring events are successfully implemented, no detail is left unaccounted for, and the guest experience is forefront of mind.

This position is located in Washington D.C. on 3 contiguous acres with approximately 75,000 sf of historic building space. Meridian requires MD, DC, or VA residence for all employees. Effective January 4, 2022, all Meridian staff are required to be fully vaccinated for COVID-19, unless a reasonable medical or religious accommodation is approved.

Position Responsibilities:

Event Support and Hospitality

• Responsible for oversight of the setup of meetings and programs, conference technology, and banquet support
• Ability to work flexible hours Monday through Friday, with some weekend coverage
• Willingness and ability to be hands-on, assisting the team with setups and actively training and developing staff
• Work closely and collaboratively with events staff; anticipate needs and handle while maintaining appropriate decorum and high level of customer satisfaction
• Oversee and supervise events and housekeeping related service work to ensure all tasks are performed correctly, efficiently, and effectively
• Develop and implement processes that maintain inventories, task execution, and performance
• Demonstrate a strong working knowledge of Meridian’s floor plans and broader maintenance and operations/events policies and procedures, and be able to effectively communicate and train team members
• Develop and establish policies and procedures that support event quality management, in collaboration with Director, Facilities and Director, Events
• Responsible for completing all organizational administrative responsibilities in a timely manner and meeting all organizational administrative deadlines
• Other duties as assigned

Maintenance and Operations (in partnership with Director, Facilities)

• Support the Director, Facilities in managing M&O team needs and expectations. Manage, lead, and represent the team in the Director’s absence
• Calendar management for staff schedules, maintenance plans, and event staffing
• Day-to-day operations, vendor schedules, and communications with constituents
• Assist in the development, administration, and monitoring of budgets related to personnel overtime, events equipment and materials, and planned maintenance / aesthetic improvement projects

Education/Experience:

• 5+ years of progressively responsible experience in a position related to hotel banquet management, events, or hospitality with an emphasis on customer service in a high-level or luxury environment
• Any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position
• Project management experience is a plus

• Experience in historic environments a plus
• Conversational and/or fluency in Spanish is preferred

Technical Requirements:

Excellent Proficiency in the following software programs is necessary for this role:

• Microsoft Office, including Word, Excel, PowerPoint, Outlook, Teams
• Internet Browsers (Firefox, Chrome, Edge)
• Adobe Acrobat Pro
• CMMS / Ticketing Software Systems

Knowledge, Skills, Abilities:

• Excellent attention to detail with dedication to providing the best service possible

• Strong project management and logistics skills
• Strong critical thinking skills
• Strong organizational and team development skills
• Strong verbal and written communication skills, including the use of technology
• Strong inter-cultural communication skills; maturity, cultural sensitivity, and tact suitable for working with individuals from around the world
• Ability to lift and move up to 50-75 pounds of boxes and equipment for various event needs
• Must be organized and self-motivated; must have ability and temperament to accommodate last minute schedule and event changes

Employer’s Statement

Meridian is committed to creating a diverse environment. We believe in empowering global leaders and amplifying voices of a wide variety of backgrounds to create pathways for greater understanding, shared value and respect for all cultures as connecting people has been our foundation for over 60 years. If you share our values and enthusiasm to promote non-partisan collaboration to address global challenges and opportunities, you can find a home at Meridian.

As an equal opportunity employer, Meridian promotes equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, personal appearance, pregnancy, childbirth or related medical condition, family responsibilities, marital, veteran or military status, national origin, age, disability, genetic information, matriculation, political affiliation, or any other classification protected by federal, state, or local law. Equal employment opportunity will be offered and maintained to all persons at every stage and condition of employment, including recruiting, hiring, training, upgrading, promotion, transfer, discipline, layoff, recall, and termination.

How to Apply 

Qualified candidates should apply here. Only candidates being considered for this position will be contacted. NO PHONE CALLS in reference to this position will be accepted.