Sharon Grant is Vice President of Community Affairs and Supplier Diversity at United, responsible for developing and leading the company’s strategy in engaging the communities United serves. Grant joined United in 1993, and has also served as the Vice President of Customer Contact Centers for the company. She was responsible for all aspects of reservations, baggage resolution, customer care and refunds leading a global team of 5,000 at 13 centers in nine countries and remotely in over 35 states. Prior to this role, she had over 20 years of accounting experience with emphasis in internal auditing. Grant holds a Bachelor of Science degree in Accounting from Bradley University and is a Certified Public Accountant (CPA) and a Certified Internal Auditor (CIA), and also has a Certification in Risk Management Assurance (CRMA). Grant had been recognized as one of the 2017 Top 15 Women in Business by the Illinois Diversity Council, a 2016 Leadership Greater Chicago Fellow, a Chicago United 2015 Business Leader of Color, and was the recipient of the Institute of Internal Auditors Chicago Chapter’s 2013 “Inspirational Woman of the Year” award. Living jointly in Chicago and Houston, she is married with four children.