Jo Ann Hinshaw Ross is an executive coach, intercultural trainer, project designer, and consultant for senior executives and middle managers. Her specific areas of expertise include leadership development, cross-cultural communications, expatriate adjustment, and multicultural team building. Her clients include Procter & Gamble, Johnson & Johnson, Deloitte & Touche, PSA Peugeot, and L’Oréal. She has designed and conducted regional and country briefings for ExxonMobil’s Middle East and Africa teams, including expat coaching. She has also designed and delivered cross-cultural sessions for ExxonMobil’s Foundation. Jo Ann holds a Master’s degree and recently completed a 3½-year business coach-training program at the Jaffe Institute with an emphasis on business and organizational coaching.